FAQ – Summitteam

CAN I CHANGE OR CANCEL MY ORDER?

Want to change or cancel an order?

As long as your order is still pending, there is no problem at all. Log in to your account, go to My Orders and check the order status. Best to give us a call though, if you want to change your order.

However, if your order has already been processed and is about to be dispatched, changing or canceling your order is no longer possible. What you can do is refuse to accept the delivery at your doorstep. This means the parcel will be returned to us, and we’ll refund any money you’ve already paid.

HOW CAN I PLACE ORDERS?

Easy. Fast. Safe.

Our webshop at summitteam.com.sa lists our entire product range, including great deals, some real bargains, competitive prices, and lots more.

Need help?

How Do I Track My Order?

When your order ships, you will receive an email with a link to shipping & tracking information. You can check the status of your package once it’s in transit.

Do I Need A Account To Place Order?

Yes, and you will also benefit from it; if you register with us you will be able to enjoy the following benefits
• Save your address and card details for faster shopping
• Manage your account details, order history, and email preferences and see order status.

How Long Will it Take To Get My Package?

All orders placed after 10am PST will ship out within 8-9 business days. All orders placed on Friday after 10am PST will ship out the following week. . If your package hasn’t shipped yet, there is a chance we are experiencing delays but we promise it will still get to you!

Are You Searching For A Product?

You are currently in our helpdesk section. If you are trying to find a product, please go back to our web shop by clicking on the techstore Logo in the left upper corner and use the search bar there.

What Happens If My Order Exceeds The Weight Limit?

If your order qualifies as bulk or measurement cargo, it needs to be handled by specialist carriers. Unfortunately, this will incur extra costs. We’ll provide you with a quote and a delivery date estimate.

Can I Use My Own Po Number When Placing An Order Online?

To order the items added to the shopping basket you need to login to your account using your email address and your password.

After confirming your address (step 2) and choosing a payment method (step 3), you’ll be directed to the “Review & Submit Order” form (step 4) that contains a field where you can type in your own PO number or reference.